Returns
Returns are subject to our acceptance and approval.
If an item you received is not the item you ordered, is damaged, incomplete (missing parts), or defective due to defects in manufacturing, please notify us within 7 days by phone, fax, or email to request a replacement or refund. If you notify us after 7 days, we may accept the return, but you may be subject to a 5% restocking fee.
Fulfillment mistakes that we make resulting in the shipment of the incorrect product(s) to you will also be accepted for return 14 days from the date of purchase.
Items must be returned in the condition in which they arrived and in their original packaging.
Please be advised that if you discover an error prior to receiving an item purchased or upon receipt and determine the item ordered is incorrect or not what you wanted, please notify us directly as soon as possible. Do not refuse delivery at the door for an item that is incorrect or that you changed your mind about prior to contacting us first so that we can arrange a safe return of inventory. If an order that you legitimately placed is refused at the time of delivery, you will be subject to paying the total cost of shipping to deliver and return the freight, plus a 5% restocking fee.
Certain items are non-returnable:
Custom-manufactured items, items requiring refrigeration during transport, and any product exposed to blood and/or other body fluids that could be infectious or contagious Contact us if you have any questions about specific products.
Certain items cannot be returned if opened or used:
Any items that could be potentially infectious or contagious after use cannot be returned. For example, items such as wound care, skin products, incontinent briefs and underpads, needles and needle disposal, surgical blades, cannulas, thermometers, stethoscopes, and related items.