This Shipping Policy applies to all purchases made through our website: www.vendra-medical.com. If you have any questions, please don’t hesitate to contact our customer service team.

Shipping Options & Delivery Costs

We ship globally using trusted carriers such as DHL, FedEx, UPS, ESTAFETA, and others.
 Free Worldwide Shipping is available for lightweight items (under 5kg).
For items over 5kg, please contact our customer support to get custom shipping rates and delivery options based on your location.

Order Processing Time

  • Orders placed before 2 PM (Monday–Friday) are processed within 2–3 business days.

  • Orders placed after 2 PM, on weekends, or on public holidays will be processed within 4–5 business days.

Taxes & Duties

European Union Customers: No import taxes or customs duties apply — we ship directly from France, ensuring smooth, duty-free delivery within the EU.
Outside the EU: Your package may be subject to local import duties and taxes. These fees are the responsibility of the customer. Please check with your local customs office for more information.

Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email with your tracking number. You can follow your shipment in real time via the carrier’s website.

Returns, Refunds & Exchanges

We want you to be completely satisfied with your purchase. For full details on how to return an item or request a refund, please visit our Return & Refund Policy page.