Welcome to Vendra Medical (https://vendra-medical.com) (the “Site”). We are committed to protecting your privacy online, especially when you visit our site, browse products, or make purchases. This Privacy Policy outlines how your information is collected, used, and safeguarded.

This policy applies to all users of the Site (“Visitors”), whether they are browsing or making use of services and purchases as registered customers (“Authorized Customers”).

1. Personally Identifiable Information

“Personally Identifiable Information” (PII) refers to any data that can be used to identify or contact an individual, such as name, address, email, phone number, payment details, etc. It does not include anonymous or aggregated data that cannot be linked to a specific person.

2. What Information We Collect

We may collect:

  • Basic profile information (such as name and email) from all Visitors.
  • Shipping and billing details, payment information, and order history from Authorized Customers.
  • Technical data such as IP address, browser type, and device information for security and analytics purposes.

3. Who Collects the Information

Information is collected:

  • Directly by Vendra Medical through forms and orders placed on our Site.
  • Indirectly by trusted third-party service providers (e.g., PayPal, Stripe, shipping carriers) to facilitate payments, logistics, and customer service.

Please note: these third parties have their own privacy policies, and we encourage you to review them for clarity.

4. How We Use the Information

We use your data to:

  • Fulfill your orders and provide customer service.
  • Send order confirmations, shipping updates, or responses to inquiries.
  • Improve our site experience and tailor our product offerings.
  • Occasionally send you newsletters or promotional emails if you’ve opted in.

5. With Whom We Share Information

We may share data with:

  • Our payment partners (e.g., PayPal) for secure transactions.
  • Logistics providers for shipping your orders.
  • Marketing and analytics platforms, but only in anonymized or aggregated formats.

We do not sell or rent your personal data.

6. Cookies and Tracking Tools

We use cookies to:

  • Store preferences and improve your browsing experience.
  • Track analytics (via tools like Google Analytics).
  • Ensure secure access for registered users.

You can adjust cookie settings through your browser at any time.

7. Data Security

We use commercially reasonable security measures including:

  • SSL encryption for all transactions.
  • Secure servers and data storage practices.
  • Limited employee access with password protection.

While we strive to protect your data, no digital system is 100% secure. We cannot guarantee complete immunity from breaches but take active steps to prevent them.

8. Your Rights & Choices

You may:

  • Opt out of marketing emails anytime via the unsubscribe link.
  • Access, correct, or delete your data by contacting us at info@vendra-medical.com
  • Request deletion of your customer account and associated data.

Please note that some residual data may remain in our backups for a limited period.

9. Third-Party Links

Our website may contain links to other websites. Once you leave our Site, we are not responsible for the privacy practices of those sites. We encourage you to review their policies separately.

10. Updates to This Policy

We may update this Privacy Policy occasionally. When we do, we will:

  • Post the revised version on this page.
  • Update the effective date at the top.
  • Notify you directly if significant changes affect how we use your data.

11. Contact Us

For any questions or concerns regarding this policy or your data, please contact: info@vendra-medical.com