Welcome to Vendra Medical. These Terms of Service (“Terms”) govern your use of our website located at www.vendra-medical.com operated by Vendra Medical. By accessing our Service, you agree to be bound by these Terms and our Privacy Policy.

1. Introduction

Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood these Agreements and agree to be bound by them. If you do not agree with these Agreements, please contact us at [email protected] so we can try to find a solution.

2. Communications

By using our Service, you agree to subscribe to newsletters or promotional materials. If you’d prefer not to receive these, you can opt-out at any time by following the unsubscribe link or emailing [email protected].

3. Content and Intellectual Property

All content found on this Service is the property of Vendra Medical or used with permission. You may not copy, modify, or use our text, images, or logos for commercial purposes or personal gain without express written permission from us.

4. Prohibited Uses

You agree to use our Service for lawful purposes only. You agree not to:

  • Use the Service in any way that violates national or international laws.
  • Send any unauthorized advertising or “spam.”
  • Impersonate Vendra Medical, our employees, or other users.
  • Introduce any viruses or malicious code that could harm the website.
  • Attempt to gain unauthorized access to our system or data.

5. Accounts and Minors

  • Age Requirement: Our Service is intended for individuals at least eighteen (18) years old.
  • Account Responsibility: You are responsible for keeping your password safe. Please notify us immediately if you suspect any unauthorized use of your account.
  • Accuracy: You guarantee that the information you provide us is accurate and current.

We respect the intellectual property rights of others. If you believe any content on our site infringes on your copyright, please reach out to us at [email protected] with the details, and we will address it promptly.

7. Feedback

We love hearing from you! Any suggestions, ideas, or feedback you send us regarding our Service can be used by Vendra Medical to improve our products and website without any obligation or compensation.

8. Responsibility and Liability

We work hard to provide a high-quality experience, but the Service is provided on an “as is” basis. Vendra Medical is not responsible for issues caused by user error, improper storage of equipment, or failure to follow the manufacturer’s instructions.

9. Changes to Terms

We may update these Terms from time to time. By continuing to use the site after we post updates, you agree to the new Terms.

10. Purchases and Order Finality

When you make a purchase, you are asked to provide payment and shipping information.

  • Accuracy: You represent that you have the legal right to use your payment method and that all info provided is true.
  • Cancellations: We reserve the right to refuse or cancel orders due to product availability, pricing errors, or suspected unauthorized activity.
  • Buyer Choice: Because we provide specialized medical equipment, it is the buyer’s responsibility to ensure the product matches their needs before ordering. Once processed, orders are considered final.

11. Returns and Refund Policy

To ensure the safety and clinical integrity of the medical devices we supply, Vendra Medical maintains the following policy:

  • Strict Eligibility: Refunds and returns are only granted if the device is delivered in a damaged or non-functional (DOA) state. We do not accept returns for “change of mind” or accidental orders.
  • 7-Day Reporting Window: Any claims for damaged or non-functional products must be reported to [email protected] within 7 days of delivery. After this 7-day period, the product is considered accepted in good working condition.
  • Packaging Requirement: To receive a refund or replacement for a damaged unit, the product must be returned in its original packaging.
  • Hygiene and Safety: For health and safety reasons, any item that has been used or has had its sterile seal broken is non-returnable unless a manufacturing defect is verified by our team.

Contact Us: If you have any questions about these Terms, we are happy to help at [email protected].